Archive for the ‘President’s Corner’ Category

As a Customer, do I need to look Under the Hood?

Thursday, August 12th, 2010 by Simon Wieczner

CEO/President’s Corner - August 2010 As a Customer, do I need to look Under the Hood? If you’re buying a toaster, I submit that most of us don’t care what’s inside as long as it toasts bread and doesn’t catch on fire. When buying flat panel TV’s, there’s so much ...


No Flash In The Pan

Monday, May 24th, 2010 by Simon Wieczner

Steve Jobs in his April 2010 blog on Adobe Flash technology versus Javascript, CSS and HTML5 (http://www.apple.com/hotnews/thoughts-on-flash/) makes many good points about the pros and cons of Flash.  These points include open standards (Flash is proprietary to Adobe), Web accessibility, reliability and security, and touch UI compatibility. In our market of ...


President’s Corner – EMR

Tuesday, April 13th, 2010 by Simon Wieczner

The Administration’s Health Care Initiative with Regards to Electronic Medical Records There are many reasons for the push towards Electronic Medical Records (EMR) by our current administration, among these, to reduce health care expenses via technology that utilizes electronic document imaging. While there are many that support this concept and ...


Solving Compliance Concerns with Enterprise Content Management Systems

Monday, March 1st, 2010 by Simon Wieczner

Our customers tell us that many of the internal document imaging projects they’re developing are driven by their corporate need for compliance to the various audit requests they receive from industry and governmental agencies. But the cost can be high. As much as compliance verification is a necessary part ...


New Year Questions – Help us help you.

Friday, January 29th, 2010 by Simon Wieczner

I’m not much for New Year’s resolutions.  I prefer to create a list and knock off the projects one by one.  Working this way gives me a great sense of accomplishment. Steering the company in the same way, I’d like to ask your help in creating the 2010 Snowbound list. I ...


Is free lifetime support really free?

Monday, November 30th, 2009 by Simon Wieczner

Understanding Support – Tradeoffs in getting the Best support from your vendor When you’ve been on the ground floor of several start-ups, you end up being intimately involved with issues that members of large organizations never even see. When you sell to designers, engineers and developers who are creative ...


Mixing Going Green with Business

Friday, October 30th, 2009 by Simon Wieczner

Last month I talked about legacy documents and some strategies for handling them. Today I’d like to reaffirm why document capture and enterprise content management and using electronic methods for viewing and reviewing documents is such a “good” thing. At our company, we like to encourage everyone to be green ...


Legacy Documents – Keep ‘Em or Burn ‘Em?

Wednesday, September 30th, 2009 by Simon Wieczner

In the high tech world, most of us like to look forward. It’s usually about the latest technology and the latest gimmicks and the latest buzzwords. And I love that stuff. But lately, legacy documents have been on my mind. With XML interest, a lot of old word processing and other ...


President’s Corner – Is Customer and Product Support a Burden or a Delight?

Friday, August 28th, 2009 by Simon Wieczner

As we are all concerned about the economy and where it's going, it is very encouraging to see the signs of business confidence continue to grow.  Certainly the summer has been odd because Americans are taking more vacation time than ever before and it seems Europeans also have increased their time ...


Should buyers beware or can a customer/vendor relationship be based on mutual trust?

Monday, July 27th, 2009 by Simon Wieczner

As of 2009, Snowbound has been around over thirteen years. Some of our customers date that back to that first year. How did we keep those customers all these years in such a demanding marketplace? It's not hard to explain - it's based mutual respect, trust and ...