Archive for the ‘President's Corner’ Category

New Year Questions – Help us help you.

Friday, January 29th, 2010 by Simon Wieczner

I’m not much for New Year’s resolutions.  I prefer to create a list and knock off the projects one by one.  Working this way gives me a great sense of accomplishment. Steering the company in the same way, I’d like to ask your help in creating the 2010 Snowbound list. I ...


Is free lifetime support really free?

Monday, November 30th, 2009 by Simon Wieczner

Understanding Support – Tradeoffs in getting the Best support from your vendor When you’ve been on the ground floor of several start-ups, you end up being intimately involved with issues that members of large organizations never even see. When you sell to designers, engineers and developers who are creative ...


Mixing Going Green with Business

Friday, October 30th, 2009 by Simon Wieczner

Last month I talked about legacy documents and some strategies for handling them. Today I’d like to reaffirm why document capture and enterprise content management and using electronic methods for viewing and reviewing documents is such a “good” thing. At our company, we like to encourage everyone to be green ...


Legacy Documents – Keep ‘Em or Burn ‘Em?

Wednesday, September 30th, 2009 by Simon Wieczner

In the high tech world, most of us like to look forward. It’s usually about the latest technology and the latest gimmicks and the latest buzzwords. And I love that stuff. But lately, legacy documents have been on my mind. With XML interest, a lot of old word processing and other ...


President’s Corner – Is Customer and Product Support a Burden or a Delight?

Friday, August 28th, 2009 by Simon Wieczner

As we are all concerned about the economy and where it's going, it is very encouraging to see the signs of business confidence continue to grow.  Certainly the summer has been odd because Americans are taking more vacation time than ever before and it seems Europeans also have increased their time ...


Should buyers beware or can a customer/vendor relationship be based on mutual trust?

Monday, July 27th, 2009 by Simon Wieczner

As of 2009, Snowbound has been around over thirteen years. Some of our customers date that back to that first year. How did we keep those customers all these years in such a demanding marketplace? It's not hard to explain - it's based mutual respect, trust and ...


Security Breaches Escalate Security Requirements For Software Companies

Tuesday, June 30th, 2009 by Simon Wieczner

The legal requirements for software companies servicing the financial or healthcare industries as well as the Global 2000 keep mounting. We are all familiar with intellectual property protection and why it’s necessary but current concerns for fraud and the release of confidential data keep escalating. Due to the highly publicized ...


Too Busy for Training – Even if it’s free?

Tuesday, June 9th, 2009 by Simon Wieczner

A common refrain from a lot of people in our industry is that they’re too busy to train or go to a class.  Some people will also tell me that there is nothing they can learn going to a class or seminar. I have a message for those people – you ...


Tricks of the Trade

Tuesday, June 9th, 2009 by Simon Wieczner

Everyone views documents on-line nowadays, whether for bank account statements, mortgage processing, insurance claims, phone bills and more. You use Adobe Acrobat to view PDF files, Word to view office docs, MS TIFF viewer to view TIFFs and perhaps a browser to view JPEGs and PNGs. Simple, right? So why do ...


Zero-Footprint Viewers Using AJAX Technology are Shaking up the Competition

Tuesday, June 9th, 2009 by Simon Wieczner

Lately we’ve been making a lot of noise about our new AJAX, zero footprint viewers because they are powerful, meet the needs of our customers and are the only game in town. Our competition has noticed.. What are they saying? Appearing on the website of a company that sells Java applets Do ...